A clearer path from
request to result.
Order communications support for the systems and workflows that connect clinical requesting with diagnostic services. Help with implementation, change and the everyday issues in between.
Follow the whole request.
Ordering depends on more than a single screen. Requests, patient information, service catalogues and results all need to work together across systems and teams.
Workflow and requirements
Understand how requests are created, where they go and how results return. Identify differences between the intended process and the workflow teams rely on today.
Configuration and change support
Work through order communications requirements, including requesting workflows, catalogue changes and dependencies on connected systems. Experience includes ICE.
Connected-system testing
Coordinate end-to-end testing across requesting, laboratory and clinical systems. Check agreed scenarios, document unexpected behaviour and help teams progress defects.
Implementation and operational support
Support readiness, go-live and the move into day-to-day use. Bring issues together across teams, clarify ownership and produce useful guidance for support staff.
Clear outputs.
A practical next step.
Outputs are agreed around the scope of your engagement.
- A shared view of the request-to-result workflow
- Documented configuration and change requirements
- End-to-end test scenarios and defect tracking
- Go-live actions and operational handover notes
Relevant experience: ICE, alongside wider diagnostic and clinical systems.
Let’s talk about your order communications.
Tell us what you’re working on and where you need support.